1 Confirmation by Client 
1.1 Signed confirmation of a booking by the Client is deemed acceptance of these terms and additional terms contained in the booking form issued by or on behalf of the Hotel from time to time. 
1.2 Any booking is provisional until the Hotel receives a signed copy of these terms of business from the Client and written confirmation of booking from the Client within 7 days of provisional booking. Before receiving such signed document, the Hotel may consider other bookings for the same facilities but will give the Client who has made the provisional booking first option to confirm the booking, within this time. 
11.3 The confirmation must include details of :- 
(i) the name of the person(s) accepting responsibility for booking and payment; 
(ii) the type and number of bedrooms required; 
(iii) the date(s) of stay; 
(iv) the provisional number of guests and, where appropriate, function room requirements, including seating arrangements, audio visual equipment, food and beverage, special mobility, or dietary requirements. 
2 Use of agreed rates 
2.1 The Client may only use the agreed rates within a package price for an inclusive Group or Tour package. 
2.2 The Client will under no circumstances publish these rates in isolation for whatever purpose. 
2.3 Neither party will under any circumstances disclose these confidential rates to any other party. 
2.4 These rates will only apply to this specific agreement and any other booking made at the Hotel by the Client will be at separately contracted rates. 
2.5 This agreement is personal to the Hotel and the Client, and the Client will not be entitled to assign the agreement without the prior written consent of the Hotel. 
2.6 Promotional rates are subject to availability, may be limited in number, and can be withdrawn or changed at any time, without notice. 
3 Numbers/Times 
3.1 Provisional numbers will be requested at the time of booking and the Hotel reserves the right to set a minimum number to be charged. 
3.2 At least 28 days prior to arrival, the Client will provide the Hotel with up-to-date numbers of guests arriving, a rooming list, final details on timings and, if appropriate, menus and any special instructions. The invoice will be calculated on this number or the numbers actually attending, whichever is the higher, subject to clause 4. 
3.3 At least 14 days prior to arrival, the Client will provide the Hotel with a final rooming list and numbers of guests attending. 
4 Cancellations, amendments, and non-arrivals 
4.1 Cancellations, or postponements of, or amendments to bookings must be made in writing to the Hotel's General Manager and reception team. Cancellations, postponements, and amendments will result in the charges in clause 4.4 becoming due for payment by the Client. In each case, the percentage charge applies to the estimated total costs to the Client of the booking based on the guest numbers and requirements notified to the Hotel at the time of confirmation of the booking. 
4.2 The Hotel will try to mitigate its loss by re-letting accommodation and other reserved facilities and taking reasonable steps, in its sole discretion, to mitigate the Client's liability. 
4.3 In addition to the charges payable under clauses 4.1 and 4.4, the Client agrees to reimburse the Hotel for any costs incurred by it arising from the consequential cancellation of the Hotel's arrangements with any third party. 
4.4 Advance notice of cancellation given : 
i) Between 1-3 months 75% 
ii) Twenty-eight (28) days or less prior to arrival 100% 
4.5 The Client will be subject to the cancellation charges in Clause 4.4 if bedrooms reserved by the booking are not taken up, cancelled, or vacated early. 
4.6 VAT is not payable on cancellation charges. 
5 Facility change 
5.1 The Hotel reserves the right without prior notice to change the Client(s)' assigned rooms without being liable to the Client following such change or affecting the agreed rates. 
6 Cancellation by Hotel 
6.1 If the Hotel cancels the booking for reasons other than as set out in these terms of business, then it will use its reasonable endeavors to provide alternative facilities to the Client at another hotel of similar or comparable standard subject to such facilities being available. The Hotel’s liability to the Client shall be no greater than the amount paid by the Client to the Hotel in respect of the booking. 
6.2 The Hotel may cancel the booking at any time and without liability to the Client if:- 
6.2.1 the Client is more than 14 days in arrears with payment to the Hotel for previously supplied services; 
6.2.2 the Client becomes insolvent or bankrupt or goes into liquidation or has an administrator or administrative receiver appointed over its affairs; 
6.2.3 any part of the Hotel is closed due to fire, dispute with employees, alterations, redecoration, by order of any public authority, or for any reason beyond the Hotel's control; 
6.2.4 it might prejudice the reputation of the Hotel; or 
6.2.5 there is a failure to supply the Hotel with gas, electricity or water; 
6.2.6 the Hotel is unable to fulfil the booking as a result of industrial action by one of its suppliers; 
6.2.7 fire, lightning, aircraft impact, riot or civil commotion, malicious damage, storm, tempest, flod, burst pipes, earthquake, or impact resulting in the Hotel being unable to provide the booked facilities; 
6.2.8 the Hotel or any part thereof is disposed by way of assignment, transfer or sale ; or 
6.2.9 the Hotel or any part thereof is designated for alternate use. 
7 Deposits 
7.1 The Hotel will require payment of a non-refundable deposit or full payment prior to arrival, and in the case of a deposit the amount being determined by the Hotel. In all cases, if the Client fails, refuses, or neglects to pay a deposit or payment within 7 days of being requested so to do, then the Hotel may treat the booking as cancelled. The Discovery Inn Hotel requests the following non-returnable payments in relation to group bookings: 
i) For booking of 5 or more rooms 10% non-refundable payment on booking. 
ii) 100% of the remainder of the estimated cost 28 days prior to the date of arrival 
7.2 In the event of cancellation, any deposit or payment will be set-off against cancellation charges. 
8 Prices & Payment 
8.1 Prices quoted are subject to variation in Value Added Tax or local service charges and taxes, price fluctuations in food and beverage costs or other reasons beyond the Hotel's control. In the event of a change in the rate of VAT, local service charges and taxes, price fluctuations in food and beverage costs or reasons beyond the Hotel's control, the appropriate amended rate(s) will be levied. 
8.2 The Client agrees to pay the Hotel charges for any additional goods or services provided at the request of the Client. For this purpose, the Hotel is not obliged to make enquiries into the authority of such person(s) requesting such additional goods or services. 
8.3 Payment is by bankers' draft, or such credit cards as are recognised by the Hotel and to limits accepted by the Hotel from time to time. 
8.4 Payment may be made in Pounds sterling. 
8.5 Credit facilities with the Company are available to key accounts. Completed credit application forms are required at least 28 days prior to the date from which credit is required. The Hotel is under no obligation to grant credit. Credit facilities are not offered to private individuals. 
8.6 In the event of full prepayment being required by the Hotel, full prepayment of all charges, including Value Added Tax or local service charges and taxes, must be made, or credit facilities agreed, at least 28 days prior to arrival. 
8.7 All sums payable under this Agreement are due for payment on presentation of the invoice. In the event of any query relating to the invoice, the Client must notify the Hotel within 7 days of the invoice date without affecting the Client's obligation to pay all outstanding balances immediately. 
8.8 The Hotel reserves the right to charge interest at the rate of 4% points above Natwest Bank base rate on any outstanding balance(s) after as well as before any judgement. 
9 External Purchases 
9.1 No wines, spirits, beers or food may be brought into the Hotel or its grounds by the Client, its guests or representatives for consumption or sale on the premises without the express prior written consent of the Hotel and for which a charge will be made by the Hotel. 
10 Etiquette and Controls 
10.1 The Hotel reserves the right to judge acceptable levels of noise or behaviour of the Client, guests or representatives and the Client must take all steps necessary for corrective action as requested by the Hotel. In the event of failure to comply with management requests, the Hotel may terminate the booking or stop any event without being liable for any refund or compensation. 
10.2 The Hotel and the events it hosts are subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety, and these must be strictly observed by the Client and its guests and representatives. 
10.3 Where bedrooms at this Hotel have been designated non-smoking. Should the Client and their guests choose to smoke/vape in their bedroom the Hotel reserves the right charge them a £250.00 to cover the cost of cleaning the room and for the disruption caused. 
10.4 No pets are allowed, registered assistance dogs are welcome. 
11 Discrimination 
11.1 It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, religion, sex, marital status, age, ethnic origin or disability. The Client, its employees, guests and sub-contractors engaged by or on behalf of the Client are expected to adhere to this policy and the Hotel may, without incurring any liability to the Client, immediately remove from the Hotel any person(s) offending against this policy. 
12 Outside Services 
12.1 Prior consent of the Hotel must be received for any entertainment or services contracted by the Client and for any display to be fixed. The Hotel may refuse or grant its consent at its absolute discretion without being liable to the Client for its decision. 
12.2 Subject to the Hotel’s consent first hand and obtained, all displays must comply with statutory codes and regulations. 
12.3 The Client, if employing the services of any outside contractors/entertainers, shall indemnify the Hotel against any loss of or damage to property or death or illness of or injury to any person(s) and against all claims, demands, proceedings and damages arising as a result thereto. 
12.4 Any outside contractor must report to the Manager on Duty and sign a contractor’s indemnity form. 
12.5 The Hotel may in its absolute discretion refuse access to any contractor in appropriate circumstances. 
13 Liability 
13.1 Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Client, its guests, representatives and sub-contractors in the aggregate, is limited to the price of the booking 
13.2 Unless the Hotel is liable under the above clause, the Client indemnifies the Hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the booking, event or function, the Client, guests or any outside contractors of the Client. 
13.3 The Hotel will not be liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control. 
13.4 The Client is responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act, omission, default or neglect of the Client, its guests, representatives or sub-contractors and will pay to the Hotel. 
14 Insurance 
4.1 The Client is recommended to have and is responsible for insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money. 
15. Data Protection 
15.1 The information provided by the Agent and/or its Clients may be processed by Discovery Inn Hotel for the purposes it has notified the Information Commissioner. By confirming the booking, the Agent and/or its Clients (as the case may be) consent(s) to this processing of the information. 
16 General 
16.1 This agreement is not assignable by the Client without the prior written consent of the Hotel. 
16.2 These terms of business may not be disclosed to any third party. In particular, the rates given are not to be quoted to any other hotel, company or individual. 
16.3 Any comments regarding a guest’s stay or details relating to this agreement should be made to the General Manager at the Hotel at the time of the visit or, alternatively, within 7 days of the visit. 
16.4 If the Client fails to comply with the above terms of business, the Hotel and/or Brightstar (Victoria) Limited Limited reserves the right to terminate the agreement at any time. 
16.5 Failure by the Hotel to enforce at any time the provisions of this agreement shall not be construed a waiver of any rights, nor affect the validity of the agreement, nor prejudice the Hotel as regards subsequent action. 
16.6 The Hotel’s name, telephone and facsimile numbers, logo, website address and the name “Brightstar (Victoria) Limited” and “Discovery Inn Hotel” any derivatives must not be used in any advertising or publicity without the express written consent of the Director of Operations. 
16.7 These terms are deemed to incorporate Brightstar (Victoria) Limited Limited General Terms of Business, copies of which are available on request or which can be viewed on Discovery Inn website: www.discoveryinn-leeds.co.uk In the event of any inconsistency, the terms of this agreement shall prevail. 
16.8 This agreement will be construed in accordance with English law and the Hotel and the Client submit to the non-exclusive jurisdiction of the English courts unless the Hotel is in Scotland, where Scottish law applies and the Scottish courts will have non-exclusive jurisdiction. For hotels outside the United Kingdom, these terms will be construed in accordance with local law and the Hotel and Client submit to the non-exclusive jurisdiction of the local courts. 
16.9 Any notice or invoice hereunder shall be duly served on either party if delivered to their last known address. 
16.10 The minimum number of guests over the age of 18 years permitted to stay in an occupied room is one. Without an adult present, bookings will not be accepted. 
16.11 Brightstar (Victoria) Limited Ltd is not responsible for any changes, variation, error, or omissions on any website associated with the Company and/or Partners. 
Privacy Policy: 
The Discovery Inn Hotel operates www.discoveryinn-leeds.co.uk and may operate other websites. It is the Discovery Inn Hotel’s policy to respect your privacy regarding any information we may collect while operating our websites. 
Website Visitors 
Like most website operators, The Discovery Inn collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Discovery Inn Hotel’s purpose in collecting non-personally identifying information is to better understand how The Discovery Inn Hotel visitors use its website. From time to time, The Discovery Inn Hotel may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. 
The Discovery Inn Hotel also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on www.discoveryinn-leeds.co.uk blogs/sites. The Discovery Inn Hotel only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left. 
Gathering of Personally-Identifying Information 
Certain visitors to The Discovery Inn Hotel’s website choose to interact with The Discovery Inn Hotel in ways that require The Discovery Inn Hotel to gather personally-identifying information. The amount and type of information that The Discovery Inn Hotel gathers depends on the nature of the interaction. For example, we ask visitors who sign up at The Discovery Inn Hotel to provide a username and email address. Those who engage in transactions with The Discovery Inn Hotel are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Discovery Inn Hotel collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with The Discovery Inn Hotel. The Discovery Inn Hotel does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. 
Aggregated Statistics 
The Discovery Inn Hotel may collect statistics about the behaviour's of visitors to its websites. The Discovery Inn may display this information publicly or provide it to others. However, The Discovery Inn Hotel does not disclose personally-identifying information other than as described below. 
Protection of Certain Personally-Identifying Information 
The Discovery Inn Hotel discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on The Discovery Inn Hotel’s behalf or to provide services available at The Discovery Inn Hotel’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using The Discovery Inn Hotel’s websites, you consent to the transfer of such information to them. The Discovery Inn Hotel will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, The Discovery Inn Hotel discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when The Discovery Inn Hotel believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Discovery Inn Hotel, third parties or the public at large. If you are a registered user of The Discovery Inn website and have supplied your email address, The Discovery Inn Hotel may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with The Discovery Inn Hotel and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Discovery Inn takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. 
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. The Discovery Inn Hotel uses cookies to help The Discovery Inn Hotel identify and track visitors, their usage of The Discovery Inn Hotel website, and their website access preferences. The Discovery Inn Hotel visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Discovery Inn Hotel’s websites, with the drawback that certain features of The Discovery Inn Hotel’s websites may not function properly without the aid of cookies. 
Business Transfers 
If The Discovery Inn Hotel, or substantially all of its assets, were acquired, or in the unlikely event that The Discovery Inn Hotel goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of The Discovery Inn Hotel may continue to use your personal information as set forth in this policy. 
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by The Discovery Inn Hotel and does not cover the use of cookies by any advertisers. 
Privacy Policy Changes 
Although most changes are likely to be minor, The Discovery Inn Hotel may change its Privacy Policy from time to time, and in The Discovery Inn Hotel’s sole discretion. The Discovery Inn Hotel encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a www.discoveryinn-leeds.co.uk account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. 


Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings